Terms + Conditions
By engaging in sleep support services with Lucy Burns at The Sleep Scout, you agree to the following terms and conditions:
Safe Sleep & Medical Considerations: You agree to follow safe sleep practices in line with current SIDS and Red Nose recommendations. You must disclose any relevant medical information or conditions your baby or child has before coaching begins, or as soon as a condition is diagnosed during the process. If your baby or child has a diagnosed medical condition or concern, you agree to seek clearance from your GP before beginning sleep coaching.
Payment & Service Access: Payment must be made in full prior to receiving your personalised sleep plan for Standard and Premium Consultations. For express Consults, payment is required prior to the phone consultation. The agreed number of days of follow-up support will commence on a date mutually agreed between you and Lucy, and must begin within 4 weeks of the sleep assessment being sent. If support is required beyond the agreed follow-up period, an additional fee of $60 per week may be charged.
Commitment & Consistency: To see meaningful changes in your child’s sleep, it is essential that the plan is followed consistently. If the plan is not followed in full, or strategies are only partially implemented, results may be limited and you acknowledge that this does not qualify you for a refund. Consistency is key to the success of your sleep plan.
Change of Mind & Refund Policy: Due to the nature of personalised support, once a sleep assessment has been completed, no refunds will be issued if you change your mind about proceeding. If you have concerns or feel the approach isn’t working, Lucy is happy to review the plan and make adjustments where possible to suit your child and family. Please reach out early if you’re unsure — communication is encouraged to get the best out of the process. A refund is not offered in the event of feeling dissatisfied and you understand that by engaging in The Sleep Scouts services is at your own risk.
Communication & Support Boundaries: If Lucy does not hear from you during your support period, it will be assumed that all is going well and no additional support is needed. Support is only available during the allocated support period unless an extension is arranged and paid for. Please be mindful that Lucy works with multiple families and aims to respond as promptly as possible during support hours.
Use of Case Studies & Testimonials: Screenshots of communication or sleep progress may be used for marketing or educational purposes, however all identifying details will be removed unless explicit permission is given. If you are not comfortable with your case being used (anonymously or otherwise), please let Lucy know. You will not disclose any of the information they receive from The Sleep Scout to a third party, without Lucy's prior permission
Disclaimer: The information and advice provided by Lucy Burns at The Sleep Scout is not a substitute for medical advice. Always consult your GP or paediatrician regarding any medical concerns or before implementing sleep strategies, especially if your child has a health condition. The use of any information provided is at your own risk.